If it isn't right
Message me first, then post it back. I'd much rather swap something than have you keep it and resent it.
The short version
- 30 days from the day it arrives, as long as it's unworn and unwashed.
- Message me before you post it, so I know to expect it and can tell you where to send it.
- Faulty or wrong? That's mine to fix, and I cover the postage both ways.
- Wrong size, or changed your mind? You cover the postage back, and I'll send the replacement free.
How it goes
- Message me on Discord or email within 30 days of it arriving, and tell me the order and what's wrong.
- I'll reply with the address to send it to, and confirm what happens next.
- Post it back. Keep the proof of postage until I've confirmed it arrived.
- Once it's with me, I'll send the replacement or refund the original payment.
Refunds
Refunds go back the way you paid, and I'll do it within 14 days of the item reaching me. If it was faulty or my mistake, the postage comes back to you as well.
What can't be returned
Something made bespoke for you — a design on a garment that isn't normally on the shelf, say — can't be returned for a change of mind. If it arrives faulty or wrong, it can, because that's my problem rather than yours.
My mistakes
If I've sent the wrong thing, or the print has gone wrong, or it turns up damaged: send me a photo and I'll replace it. You won't be out of pocket for it, and you don't need to return it before I've seen the photo.
None of this replaces your legal rights. If something arrives faulty or not as described, you're entitled to a repair, a replacement or a refund under the Consumer Rights Act, and buying online gives you 14 days to change your mind under the Consumer Contracts Regulations. This page is me being more generous than that, not less. The terms have the rest.